Refund policy

Document: WAR-REVVGAUGE-V1.0 — Rev 1
Product: REVVGAUGE Gauge Unit V1.0
Warranty period: 12 months from date of purchase

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of this Warranty are in addition to other rights and remedies available at law in respect of the Products and shall not derogate from any applicable mandatory statutory provisions or rights under the Australian Consumer Law.

Revv Gauge (“Revv Gauge”, “we”, “us”) offers this warranty in respect of the REVVGAUGE Gauge Unit V1.0 where the Product is purchased from Revv Gauge or an authorised distributor or reseller, by a person (“Purchaser”), on the terms and conditions, and for the duration, outlined below in this document (“Warranty”).

In the unlikely event that a technical issue arises with a Revv Gauge product, customers are encouraged to initially contact Revv Gauge Technical Support via the contact details in clause 24 for prompt diagnosis and product support.

Product covered

1. Definitions

In this Warranty, the term Products means:

the REVVGAUGE Gauge Unit V1.0 complete assembly, including the display unit and integrated interface electronics; and
any Revv Gauge supplied accessory included with the gauge unit at the time of purchase (including the supplied wiring loom and mounting hardware).

This Warranty does not cover separately purchased sensors, third-party components, or accessories not included with the gauge unit unless expressly stated at the time of purchase.

2. Product description

The REVVGAUGE Gauge Unit V1.0 is a customizable automotive gauge comprising a touchscreen display and integrated interface electronics. The unit provides regulated power, analog sensor acquisition, CAN bus interfacing, low-side output control, and a protected 5 V auxiliary output for vehicle instrumentation.

V1.0 revision note: Connector pins 3 and 4 are additional analog inputs (AIN5 and AIN6). This revision does not include a K-type thermocouple interface. Connecting a thermocouple directly to pins 3 or 4 is not supported and may damage the unit.

3. Electrical specifications (summary)

Parameter	Specification
Supply voltage (VIN, pin 13)	12 V to 24 V
Gauge 5 V output (pin 15)	5 V, 200 mA maximum continuous
Analog inputs (pins 1, 2, 3, 4, 9, 10)	AIN1–AIN6; 0 V to 5 V linear, or NTC (100 Ω to 50 kΩ)
CAN bus (pins 5–8)	CAN H / CAN L; 10 kbit/s to 1 Mbit/s
Digital outputs (pins 11–12)	Open-drain low-side; 1 W maximum per output @ 12 V
Lighting input (pin 16)	Vehicle headlamp / dimmer sense input
Ground (pin 14)	Battery negative / chassis ground
Operating temperature	–40 °C to +85 °C
Storage temperature	–55 °C to +125 °C

Operating the gauge unit outside the specified supply voltage range may cause permanent damage and will void this Warranty.

4. Connector pinout (16-pin Molex Micro-Fit)

Pin	Function	Description
1	AIN2	Analog input 2
2	AIN3	Analog input 3
3	AIN5	Analog input 5
4	AIN6	Analog input 6
5	CAN H	CAN high (paralleled with pin 8)
6	CAN L	CAN low (paralleled with pin 7)
7	CAN L	CAN low (paralleled with pin 6)
8	CAN H	CAN high (paralleled with pin 5)
9	AIN1	Analog input 1
10	AIN4	Analog input 4
11	DOUT1	Open-drain output 1
12	DOUT2	Open-drain output 2
13	VIN	Power supply, 12–24 V
14	GND	Power ground
15	+5 V	Regulated 5 V output, 200 mA max
16	LIGHT	Headlamp / dimmer input

Offer and duration

5. Warranty period

Revv Gauge warrants that the Product will be free, under normal application, installation, use and service conditions, from defects in materials and workmanship affecting normal use, for 12 months from the date of purchase (Warranty Period).

6. Remedies

Where a Product malfunctions or becomes inoperative during the Warranty Period due to a defect in materials or workmanship, as determined by Revv Gauge, then subject to further rights conferred by the Australian Consumer Law on the Purchaser, Revv Gauge will, in exercise of its sole discretion, either:

repair the defective Product;
replace the defective Product; or
provide a refund to the Purchaser for the purchase price paid for the defective Product,

without charge to the Purchaser.

7. Delivery and installation costs

The warranty given by Revv Gauge in clause 6 covers the reasonable costs of delivery of any repaired or replaced Product to the Purchaser’s usual residential address notified to Revv Gauge, together with the reasonable costs of return of any Product determined by Revv Gauge to be defective.

8. Reimbursement of expenses

If the Purchaser incurs expenses of the nature referred to in clause 7 in the context of making a claim pursuant to this Warranty that is accepted by Revv Gauge, the Purchaser will be entitled to claim for reimbursement of those expenses which Revv Gauge determines, in exercise of its sole discretion, to be reasonably incurred, provided that the claim is notified to Revv Gauge in writing at the contact details specified in clause 24 and includes:

details of the relevant expenses incurred by the Purchaser; and
proof of the relevant expenses having been incurred by the Purchaser.

Exclusions and limitations

9. General exclusions

This Warranty will not apply to, or include any defect, damage, fault, failure or malfunction of a Product, which Revv Gauge determines, in exercise of its sole discretion, to be due to:

normal wear and tear or exposure to weather conditions over time;
accident, misuse, abuse, negligence, vandalism, alteration or modification;
non-observance of any of the instructions supplied by Revv Gauge, including instructions concerning installation, configuring, connecting, commissioning, use or application of the Product, including without limitation choice of location;
connection of unsupported sensors or interfaces, including but not limited to K-type thermocouples on pins 3 or 4, or any input exceeding the rated voltage or current limits;
failure to ensure proper maintenance of the Product strictly in accordance with Revv Gauge’s instructions or failure to ensure proper maintenance of any associated equipment or machinery;
repairs to the Product that are not strictly in accordance with Revv Gauge’s instructions;
installation, repairs or maintenance of the Product by, or under the supervision of, a person who is not a qualified auto electrician or technician, or if non-genuine or non-approved parts have been fitted;
faulty power supply, power failure, electrical spikes or surges, lightning, flood, storm, hail, extreme heat, fire or other occurrence outside the control of Revv Gauge;
use other than for any reasonable purpose for which the Product was manufactured;
any indirect or incidental damage of whatever nature outside the control of Revv Gauge;
use in marine environments or other applications for which the Product is not designed.

10. Warranty claims

Warranty claims in respect of a Product must be made in writing to Revv Gauge at the contact details specified in clause 24 within the Warranty Period. Such claims must include the following:

details of the alleged defect or fault and the circumstances surrounding the defect or fault;
evidence of the claim, including photographs of the Product (where the subject of the claim is capable of being photographed);
the serial number of the Product, if applicable, as shown on the product label or packaging; and
proof of purchase documentation for the Product from Revv Gauge or an authorised distributor or reseller, which clearly shows the date and place of purchase.

The return of any Products without the prior written instructions of Revv Gauge will not be accepted by Revv Gauge.

11. Right to reject claims

Without limiting any other clause in this Warranty, Revv Gauge has the right to reject any Warranty claim made by a Purchaser pursuant to this Warranty where:

the Purchaser does not notify Revv Gauge in writing of a Warranty claim within the Warranty Period;
the Purchaser does not notify Revv Gauge in writing of a Warranty claim within 1 month of becoming aware of the relevant circumstances giving rise to the claim, so that any further problems with the Product are minimised;
the serial number of the Product has been altered, removed or made illegible without the written authority of Revv Gauge;
the Purchaser is unable to provide proof of purchase documentation in accordance with clause 10.4 or evidence that the Product was properly installed and removed (if relevant), and that proper maintenance has been performed on the Product, by, or under the supervision of, a qualified auto electrician or technician, in accordance with the instructions of Revv Gauge.

12. No-fault found

If the Product is found to be working satisfactorily on return to Revv Gauge or upon investigation by Revv Gauge, the Purchaser must pay Revv Gauge’s reasonable costs of testing and investigating the Product in addition to shipping and transportation charges. Where Revv Gauge is in possession of the Product, the Product will be returned to the Purchaser on receipt of the amount charged.

13. Title to replaced parts

Any replaced Products or components of Products shall become the property of Revv Gauge.

14. Substitute products

Revv Gauge may, in exercise of its sole discretion, deliver another type of Product or component of a Product (different in size, colour, shape, weight, brand and/or other specifications) in fulfilling its obligations under this Warranty, in the event that Revv Gauge has discontinued manufacturing or supplying the relevant Product or component at the time of the Warranty claim, or where such Product or component is superior to that originally purchased by the Purchaser.

Other conditions

15. Resupply

If the Purchaser acquired a Product for the purpose of resupply, then this Warranty shall not apply to that Product.

16. Unauthorised sales channels

In particular, the sale of a Product via an online auction, online store or other internet website by a party that is not an authorised distributor or reseller of the Product will be deemed to be a resupply within the meaning of the Australian Consumer Law and will render this Warranty void, as Revv Gauge has no control over the storage, handling, quality or safety of Products sold by such persons.

17. Payment in full

A Purchaser shall only be entitled to the benefit of this Warranty after all amounts owing in respect of the Product have been paid.

18. No guarantee of uninterrupted operation

While Revv Gauge warrants that the Products will be free from defects in materials and workmanship in the circumstances set out in this Warranty, to the maximum extent permitted by law Revv Gauge does not warrant that the operation of the Products will be uninterrupted or error-free.

19. Determination of defects

To the maximum extent permitted by law, Revv Gauge’s determination of the existence of any defect and the cause of any defect will be conclusive.

20. Spare parts availability

Spare parts or materials for the Products are guaranteed to be available for a period of at least 12 months after purchase of the Products.

21. No variation by agents

The agents, officers and employees of any distributor or reseller of the Products and of Revv Gauge are not authorised to vary or extend the terms of this Warranty.

22. Force majeure

Revv Gauge shall not be responsible or liable to the Customer or any third party in connection with any non-performance or delay in performance of any terms and conditions of this Warranty, due to acts of God, war, riots, strikes, warlike conditions, plague or other epidemic, fire, flood, blizzard, hurricane, changes of public policies, terrorism and other events which are beyond the control of Revv Gauge. In such circumstances, Revv Gauge may suspend performance of this Warranty without liability for the period of the delay reasonably attributable to such causes.

23. Severability

If a clause or part of a clause in this Warranty can be read in a way that makes it illegal, unenforceable or invalid, but can also be read in a way that makes it legal, enforceable and valid, it must be read in the latter way. If any clause or part of a clause in this Warranty is illegal, unenforceable or invalid, that clause or part is to be treated as removed from this Warranty, but the rest of this Warranty is not affected.

Installation and use notes

Revv Gauge recommends that the REVVGAUGE Gauge Unit V1.0 be installed by a qualified auto electrician or technician familiar with automotive electrical systems.

Fuse the VIN supply appropriately for the installation. The gauge unit includes onboard overvoltage and reverse-polarity protection, but correct vehicle-side fusing is still required.
Route wiring away from heat sources and moving parts. Cover harnesses with suitable conduit where required.
For CAN bus connections, join paralleled CAN H pins (5 and 8) and CAN L pins (6 and 7) as required for your vehicle topology. Enable the onboard 120 Ω termination jumper only when the gauge unit is installed at an end of the CAN bus segment that requires termination.
Analog sensors: connect signal to the appropriate AIN pin; connect sensor return to pin 14 (GND). Use pin 15 (+5 V) only where the sensor requires a regulated 5 V supply, within the 200 mA gauge unit limit.
Digital outputs (DOUT1, DOUT2) are open-drain low-side switches. Wire the load positive to the switched device supply; the gauge output switches the load to ground.
Do not apply external voltage to the +5 V output (pin 15).
This product is not suitable for marine applications.

Contact details

24. Warranty claims

Revv Gauge contact details for the sending of Warranty claims under this Warranty are:

Revv Gauge
Email: support@revvgauge.com
Website: revvgauge.com

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